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E L A E N A 

Shipping & Returns

Thank you for shopping at ELAENA ! We want you to be thrilled with your new clothes, so here's everything you need to know about shipping and returns.

  • We offer FREE standard shipping within India. Expedited shipping options are available at checkout for an additional cost.

  • Orders typically ship within 2-3 business days after the order is placed.

  • You will receive a confirmation email  once your order ships.

  • We gladly accept returns or exchanges for unused items within 2-3 days of receiving your order.

  • Returns are only accepted for damaged items or incorrect items shipped. We do not offer refunds for change of mind.

  • To initiate a return or exchange, please contact our customer service team at [Email Address] or [Phone Number].

  • You will be responsible for the return shipping costs.

  • If the item is deemed eligible for return, you will receive a full refund for the item cost to your original payment method within 7-10 business days.

Additional Notes:

  • Please retain your original order confirmation email as proof of purchase for any returns or exchanges.

  • We cannot accept returns or exchanges for items that have been used.

  • We are not responsible for lost or damaged return packages. Please ensure you use a traceable shipping method with confirmation for your return.

We hope this information makes your shopping experience at ELAENA even better! If you have any questions, please don't hesitate to contact us.

Happy shopping!

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